On-Demand Virtual Diagnostic Scheduling
Review and diagnose a problem before you even get to a customer’s location. TeleTech enables you and your technicians to consult with a customer live from your phone. It’s the safest and most convenient way for you and your customers to analyze system issues and establish a workable solution.
Speed up your response time while saving travel costs.
Provide a low cost, less intrusive way to do business.
Increase your appointment and close rates.
An Entirely New Way to Provide Service
You’ve heard of those virtual health visits doctor’s offices across the country have implemented. The same process holds true for TeleTech. A virtual visit, diagnostic and solution wrapped into one video chat. Here’s how it works:
- Step 1: Your customers schedule a virtual appointment with you directly from your website.
- Step 2: At the designated time, your tech meets with the customer via any peer-to-peer video chat of your choosing.
- Step 3: After a thorough, virtual analysis of the problem, our tech provides a diagnostic solution and estimated cost.
- Step 4: The tech schedules an in-person meeting at the customer’s location for the job.
Step 5: You collect payment upfront before your tech even gets in the truck to do the work.
Virtual Tool, Real Benefits
TeleTech is a new way to offer business to your customers in a way that’s beneficial to them and you.
- Convenient: Communicate with customers on their terms.
- Efficient: Qualify your customers effectively and efficiently by collecting payment upfront.
- Streamlined: Send all virtual diagnostic requests directly to your dispatch software, and flag them as a virtual call.
Full Integration Possibilities
TeleTech integrates with:
It can be used with a variety of peer-to-peer video chat solutions such as:
- Google Hangouts
- Facebook Messenger